4850 Support Backlog and Customer Escalation Recovery Sprint Slot

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Description

High-ticket support backlog and customer escalation recovery sprint for SaaS and B2B teams with aging queues, breached SLAs, repeat incidents, blocked customers, and renewal revenue exposure. Includes SOW, milestones, acceptance gates, synthetic authorized scope, dependency-free Python queue-risk analyzer, tests, recovery runbook, kickoff message, and SHA256 manifest. Authorized operational recovery only: no raw customer data, credentials, deceptive outreach, fake resolutions, or fabricated proof.